Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success)

Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success)


Workplaces are jam-packed with every kind of individuals, and a few of them should be very tricky to get in addition to. by means of knowing tough humans and their behaviors, a savvy person can get to the bottom of the awkward and problematical occasions created by way of tough people. 

Dealing with tricky People
appears to be like at tricky habit – what drives it and the way to deal with it. concerns Roy Lilley discusses comprise: spotting the seven different types of tricky individual, dealing with competitive humans, dealing with clash, motivating lazy colleagues, facing tough clients, and dealing with complaints. 

Practical and obtainable, this publication is suggested for managers trying to increase functionality, revenues humans seeking to win extra company, or an individual who has to house tricky colleagues or the general public.

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